PBCAuto.com Policies

Absolutely No COD's.

While we make every effort to insure the parts you order are in stock, from time to time we may temporarily exhaust our supply. You may specify backorders yes or no on your order. Backordered items will not be charged until the item(s) ship. Certain backordered items will require prepayment.

Sales tax will be computed after availability of stock has been determined.

We normally ship all orders UPS ground unless you specify an alternative method. Shipping charges are based on the UPS rate schedule. This rate varies by weight, size and insurance value. Shipping and handling charges quoted by this web site are estimated.

Tracking numbers are available upon request. To obtain a tracking number for your order simply submit your request by e-mail to info@performancebuyers.com. No tracking numbers will be looked up over the phone.

If your order is damaged in shipment, it is your responsibility to make the claim with the shipping company, then contact PBC about the shipment. No damage claims will be honored with PBC 48 hours after delivery.

Products sold by PBC are covered under the manufacturer's warranty. That information is available either with the new product or by request. The warranty does not cover labor, failure of a related component, failure resulting from faulty installation, nor would the liability of PBC exceed the cost of the original component. We are reasonable people; if it's our fault, we will take care of it.

Performance Buyers Club tries to give you the best service in the business. If our products do not meet your expectations of quality, rest assured we will make every effort to correct the situation as quickly as possible. We'll authorize returns for exchange or refund up to 14 days from the date of receipt. They must also include copy of original receipt and credit card number to post the credit to. Returns made after 14 days of your receipt of the product will be credited in the form of store credit only. Absolutely no refunds or credit 30 days from date of sale. Returned items must be in their original packaging and in new, saleable condition. PBC is the sole judge on "new, saleable."

If you return an item not due to our error we reserve the right to assess a 15% restocking charge. The restocking fees will not be charged when the return is accompanied by an order of equal or greater value. Shipping charges are not refundable. Please call us at 1-800-359-4093 to obtain your return authorization. Unauthorized returns will be refused.